Returns & Restocking Policy

You work in a complicated enviroment, we understand that sometimes plans change and that occasionally you will find yourself needing to return and exchange products. Dorseys will always be as reasonable as possible in these instances and do not seek to profit from such situations but do retain the right to ask for a small restocking charge to cover costs incurred. Please appreciate and accept the fact that in the case of special order non stock product it is very likely that the manufacturer involved will look to cover the cost of transporting the goods back to them plus a restocking charge.

Invoice Queries

You will be pleased to find that we create very few invoice queries, by paying close attention to your instructions, reffering to your official orders or to your purchasing history we ensure that your invoice is correctly priced, your order number is shown and the material and quantity is correct. Nothing outstanding - but these obvious steps allow us to get our invoicing right first time saving you and your accounts dept from wasting time and effort later. Should you find we have missed something and have a query please make contact with our head office immediatley, our accounts staff will act promptly to resolve the issue.

Care of goods on site

On occasion, having responded to customers' requests to collect and restock surplus or incorrectly ordered or delivered materials from site we have arrived to find for example that goods have been left out in the weather for weeks, maybe the boxes have dissolved or the consignment is no longer complete. It is very difficult and sometimes impossible to reimburse you satisfactorily in such circumstances - please take as much (or more!) care of such consignments to help us to resolve these instances without dispute. For our part we will act on any request to collect and/or restock promptly to minimise any inconvenience on site.